Returns & Refund Policy

At PassionReads, we want you to love your next great read. If your order isn't quite what you expected, we’re here to help.

1. Return Windows

• Physical Books: You have 7 days from the date of delivery/collection to initiate a return.

• Damaged or Faulty Items: Please notify us within 24 hours of receipt if your book arrived with significant printing defects or transit damage.

2. Eligibility for Returns

To be eligible for a return, your book must be in the exact condition you received it:

• Unread with no "cracked" spines or folded corners.

• Free of marks, stains, or "old book" odors (e.g., smoke or perfume).

• If the book arrived shrink-wrapped, the seal must remain unbroken.

Note: Digital downloads and "Blind Date with a Book" mystery boxes are final sale and cannot be returned.

3. The Return Process

1. Contact Us: Message us on WhatsApp or email [Your Email] with your order number and a photo of the book.

2. Evaluation: Once we confirm the return is eligible, you can drop the book off at our collection point or courier it back to us.

3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong title sent or damaged upon arrival).

4. Refunds & Exchanges

Once we receive and inspect your return:

• Exchanges: You may exchange the book for any other title of equal value (stock permitting).

• Refunds: We will issue a refund to your original payment method (Visa/Mastercard/PayPal) or via EcoCash within 3–5 business days.

• Store Credit: Alternatively, we can provide a digital voucher for your next purchase, which never expires.

Need help?

If you have any questions about your specific order, please reach out to us on WhatsApp—we’re happy to chat!